Last update: 02.02.25
ELIGIBILITY FOR REFUNDS
To ensure our commitment to customer satisfaction and maintain the integrity of our services, we have developed a comprehensive refund policy. At FLARO LIMITED, we understand that circumstances may arise where you find the need to request a refund. We are dedicated to ensuring that each refund request is evaluated with fairness and transparency.
Subscription Cancellations
To cancel your service or product, please follow these steps:
1. Log in to your account on our website at aihubexpert.com.
2. Go to the "My Account" or "Subscription" section.
3. Choose the service or product you want to cancel.
4. Click the "Cancel Subscription" or "Cancel Service" button.
5. Follow the on-screen instructions to complete the cancellation process.
If you encounter any issues or need assistance, our customer service team is available 24/7 to help. Contact us via email at [email protected] or through our customer service hotline at +44 1793 540453.
Non-Delivery of Services
Customers may be eligible for a refund in instances of non-delivery of services. This condition applies when the service promised by FLARO LIMITED is not provided within the agreed timeframe. To qualify for a refund under this category, customers must provide evidence of the agreed delivery date and the lack of fulfillment. Our team will review the claim, and if the non-delivery is substantiated, we will process the refund accordingly. It is important for customers to report such issues as promptly as possible to facilitate a smooth refund process.
Service Cancellations and Significant Deviations
Refunds may also be considered in cases of service cancellations and instances where the service delivered significantly deviates from what was originally ordered or described. If a service is cancelled by either party before commencement, or if the delivered service significantly differs from the customer’s expectations based on the original agreement, customers are encouraged to submit a refund request. These requests should include detailed reasons for the refund claim alongside any corroborative evidence. Upon submission, FLARO LIMITED will conduct a thorough investigation into the claim to determine its validity according to our policies.
For both scenarios, it is crucial for customers to substantiate their refund claims with valid proof and adhere to our guidelines for submitting a refund request. Upon receiving a refund request, FLARO LIMITED will conduct a thorough investigation to understand the circumstances. This process is paramount in ensuring that both the interests of the customer and FLARO LIMITED are protected.
Please note that refund requests must be submitted within a specified timeframe from the date of purchase. Exceptions can be made on a case-by-case basis but are not guaranteed. Additionally, certain services may be non-refundable as stated during the purchase process or in our service agreements. We encourage our customers to review these terms carefully before making a purchase.
FLARO LIMITED is steadfast in its aim to resolve any disputes amicably and efficiently. Our customer service team is readily available to assist you with your refund requests and to provide further information on our refund policy. Remember, our goal is to ensure that your experience with FLARO LIMITED is satisfactory, and we will go to great lengths to uphold this commitment.
PROCESS FOR REQUESTING A REFUND
To streamline the refund process and ensure customer satisfaction, FLARO LIMITED has established a transparent and efficient procedure. Below is a detailed guide on how customers can proceed with their refund requests, highlighting the importance of clarity and communication between the company and its clientele.
Email Submission for Refund Requests
Customers who prefer to submit their refund requests via email can do so at [email protected]. This method is beneficial for those who wish to provide detailed explanations and attach necessary documentation related to the service or product issue. It is essential for customers to include their full name, contact information, and detailed reasons for the refund in the email. This helps our customer service team to thoroughly evaluate the request and expedite the investigation process.
Telephone Requests for Quick Processing
For customers looking for immediate assistance or preferring verbal communication, FLARO LIMITED offers the option to request refunds over the phone. This method facilitates a quicker response and allows our team to promptly address any questions or concerns. During the call, customers should be ready to provide their personal and purchase details, ensuring a faster review and processing of their refund request.
Necessary Details for Processing Refund Requests
To ensure a smooth and secure refund process, FLARO LIMITED may require customers to provide specific details for identity confirmation and transaction validation. These include:
· Email address associated with the purchase
· Contact number
· Full name and address of residence
· Detailed explanation and reason for the refund request
· Any additional information that could help verify the transaction
Handling Customer Inquiries and Processing Time
FLARO LIMITED is dedicated to addressing all customer inquiries with the utmost efficiency. However, the processing time for a refund request can vary depending on the complexity of the case, the volume of current inquiries, and the investigation's intricacies. After a thorough review, FLARO LIMITED will communicate the decision to the customer, providing clear and concise information regarding the outcome and the subsequent steps if the refund is approved.
Ensuring Customer Satisfaction
FLARO LIMITED understands the importance of trust and satisfaction in the customer-company relationship. We are committed to resolving disputes and refund requests in a manner that protects both parties' interests while maintaining transparency and fairness. By establishing clear and accessible refund request procedures, we strive to provide a hassle-free experience for our customers, ensuring their confidence and satisfaction with our services.
With these procedures in place, FLARO LIMITED emphasizes its commitment to customer service excellence and underscores its effort to respond to refund requests with the seriousness and attention they deserve. Our aim is to foster a supportive and understanding environment, ensuring that every customer's concern is addressed promptly and satisfactorily.
REVIEW PROCESS
Initial Assessment
Upon receiving a refund request, FLARO LIMITED's dedicated team conducts an initial assessment to ensure all required information is provided and is valid. This assessment acts as a fundamental step in our comprehensive review process, aimed at verifying the legitimacy of the claim and the transaction. Customers are encouraged to submit their refund requests through the official channels provided by FLARO LIMITED, including emailing [email protected] with "Refund Request" as the subject or by contacting our customer service via the provided telephone number.
This step is essential for a systematic and swift handling of the request. It is recommended that customers keep all relevant documentation and details pertaining to the purchase at hand, as this could significantly expedite the review process. Once a request is under review, our team will meticulously sift through the details, prioritizing the objective to maintain fairness and protect the interests of all parties involved.
Communication remains a cornerstone of our process; thus, customers can expect updates regarding the status of their refund request. We understand the importance of trust in our relationship with customers and are steadfast in our commitment to resolve each request with integrity and transparency. For any questions or additional assistance, our customer support team remains at your disposal, ready to assist with your inquiries.
Detailed Investigation
Following the initial assessment, FLARO LIMITED takes a more in-depth look into the refund request during the Detailed Investigation phase. This stage is crucial, as it involves a thorough analysis of the transaction records, communication logs, and any other pertinent data to ascertain the validity of the refund claim. FLARO LIMITED's experts meticulously examine every facet of the request to ensure that the decision made is just and fair to all parties involved.
Upon completion of the investigation, FLARO LIMITED will reach out to the customer, frequently within two weeks, to potentially clarify any ambiguities or request additional information. It becomes incumbent upon the customer to provide any such information within a fortnight to facilitate the decision-making process concerning the refund.
The ultimate decision regarding the refund will be communicated to the customer via email:
· within five business days after gathering all required information; or,
· within five business days if no additional information is deemed necessary.
In certain scenarios, FLARO LIMITED reserves the discretion to grant a refund without requiring further approval from the customer. Once a refund decision is made, the process to actualize the refund is initiated swiftly, with the aim to conclude within ten business days. It's noteworthy that refund requests may be declined if the request was made beyond the permissible period for refunds or if the customer fails to provide critical information requested by FLARO LIMITED.
REFUND PROCESSING
Upon initiating the refund process, FLARO LIMITED prioritizes a transparent and efficient review. Within two weeks of receiving a refund request, our team will carefully evaluate the provided details and may reach out to the customer for additional information to clarify or supplement the initial submission. We understand the importance of timely communication and commit to contacting customers within this two-week timeframe if further information is necessary. It is crucial for customers to respond with the requested details within another two weeks to prevent any delays in the resolution of their case. Once all required information is received, or if no additional data is needed from the outset, FLARO LIMITED will proceed to make a decision regarding the refund request. Customers can expect to be informed of the outcome via email no more than five days after all requested information has been provided or within five days of the initial refund request when no further details are required. This prompt communication ensures that customers are kept in the loop at every stage of the process.
Customer Communication
In unique circumstances, FLARO LIMITED may decide to issue a refund without further input from the customer. This decision is made in the spirit of customer satisfaction and trust, reflecting our commitment to fair and efficient dispute resolution. Approved refunds will be processed swiftly, with FLARO LIMITED aiming to complete the transaction within ten business days. This expedited timeline demonstrates our dedication to providing a hassle-free experience for our customers, reinstating their confidence in our services. However, it's important to note that a refund request may be declined if it falls outside the designated refund period or if the customer fails to provide the necessary information requested by FLARO LIMITED. Our refund policy is designed to be fair and transparent, ensuring that all parties are aware of their responsibilities and the process is carried out smoothly and effectively.
REFUND APPROVAL OR DENIAL
When a customer submits a request for a refund, FLARO LIMITED carefully reviews each situation based on the details provided by the customer and the circumstances of their purchase. Our review process involves assessing whether the product or service met its promised expectations and examining any reported issues or discrepancies by the customer.
How Refunds Are Processed
If we decide to grant a refund, the process is carried out using the original payment method the customer used for the purchase. Customers should note that the refund amount will never exceed the price of the original transaction. For instances involving multiple transactions, only the most recent transaction is eligible for a refund. This approach is based on the premise that customers make payments willingly, agreeing to our terms and conditions as demonstrated by their actions during the purchase.
Commitment to Customer Satisfaction
Our dedication to serving our customers well is evident in how we handle refund requests. We are committed to applying our refund policy fairly and transparently, building trust and a positive rapport with our customers. In adhering to these principles, FLARO LIMITED is devoted to upholding a high standard of customer service and support.
Assessment of Refund Eligibility and Determination of Amount
FLARO LIMITED maintains the discretion to offer partial refunds if it's found that the customer has derived some benefit from the services. The amount eligible for a refund is determined based on the reasons stated in the refund request and following a comprehensive evaluation by our team. This policy aims to achieve a fair resolution that considers the services provided and the unique factors of the refund request.
Subscription Cancellation to Halt Future Charges
To stop using our services and avoid future charges, customers must cancel their subscriptions. It is the customer's responsibility to take this step as a precaution. This measure ensures clarity and prevents any possible confusion regarding future charges, maintaining straightforward and honest communication between FLARO LIMITED and our customers.
POLICY AMENDMENTS
FLARO LIMITED reserves the right to modify this refund policy at any time to reflect changes in our services, market conditions, or for other reasons deemed necessary for our business operations. Such amendments will take effect immediately upon their posting on our website or communication to our customers through email notifications. It is the responsibility of the customer to regularly review the refund policy to stay informed about any changes that may affect their rights and obligations. We encourage open communication and welcome any inquiries or concerns regarding these policy amendments. Our customer support team is dedicated to providing assistance and clarity on how changes to the policy may impact individual refund requests or subscription cancellations.
In the spirit of maintaining a transparent and fair relationship with our customers, FLARO LIMITED is committed to clearly outlining the reasons behind policy changes and how they contribute to improving our services and customer satisfaction. By ensuring that our policies evolve in tandem with our service offerings and customer feedback, FLARO LIMITED aims to bolster the trust and confidence our customers have in us, providing a secure and reliable framework for addressing their needs and concerns.
WEBSITE BY THE URL: aihubexpert.com
COMPANY NAME: FLARO LIMITED
LOCATION: Omirou, 48 Flat/Office 301 Strovolos, 2019, Nicosia, Cyprus
PHONE: +44 1793 540453
TRADE REGISTER NUMBER IN: Cyprus
INCORPORATION NUMBER: HE 462988
COMPANY DIRECTOR: GEORGIOS KONSTANTINIDIS
VAT: default
MAIN INSTITUTION ADDRESS: Omirou, 48 Flat/Office 301 Strovolos, 2019, Nicosia, Cyprus
EMAIL ADDRESS: [email protected]